At Royelisse Charm Station, your satisfaction is our top priority. We work hard to ensure every purchase meets your expectations, but if something isn’t quite right, our refund and return policy is here to help.
1. Eligibility for Returns & Exchanges
We accept returns or exchanges for the following reasons:
- Incorrect or defective items received
- Wrong size or style (if unworn and with all tags attached)
- Product does not match the description
2. How to Request a Return or Exchange
To request a return or exchange, simply contact us via email or phone with your order details, the reason for return, and supporting photos (if applicable). Our team will guide you through the next steps.
- Email: contact@royelissecharm.online
- Phone: +63 975 425 1392
3. Refund Process
Once your return is approved and the item is received and inspected, we will process your refund using your chosen method (GCash, bank transfer, or reversal for COD orders). Refunds are typically completed within 3-5 business days after approval. Shipping fees are non-refundable unless the issue is due to our error.
4. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned or exchanged, including:
- Personal care items (e.g., fragrances, masks, beauty products)
- Gift vouchers
- Final sale and clearance items
5. Damaged or Incorrect Orders
If you receive an incorrect or damaged item, kindly notify us immediately. We will arrange for a replacement or refund at no extra cost to you.
6. Change of Mind
We understand that sometimes a purchase just isn’t right. If you change your mind, contact us within 7 days of delivery. We’ll do our best to accommodate your request, but return shipping costs may apply.
7. Questions?
Your peace of mind is important to us. If you have any questions about our refund or exchange process, please don’t hesitate to reach out.